Return Policy

Effective date: March 27, 2025 · Last updated: March 27, 2025

This Return Policy explains how Slyxaronnloxie (“Company,” “we,” “us,” or “our”) handles returns and refunds for products purchased through slyxaronnloxie.world, including Stabilix and related items. It supplements our Terms of Service and is part of your agreement with us unless mandatory consumer law in your jurisdiction provides stronger protections.

1. Operator details

Returns and customer service inquiries are handled by:

Slyxaronnloxie
352 7th Ave #1206
New York, NY 10001
United States

Email: info@slyxaronnloxie.world · Phone: +1 (212) 284-0060

2. Scope

This Policy applies to consumer purchases of physical goods shipped to addresses in the United States unless a separate written agreement states otherwise. Business-to-business transactions may be subject to different terms confirmed at checkout.

3. Right to change your mind (voluntary return window)

For eligible products, you may return unused items in their original packaging within fourteen (14) calendar days of delivery, or within a longer period if expressly stated on your order confirmation. To qualify:

• The product must be substantially in the same condition as received, suitable for restocking.
• Seals and labels required for resale must be intact where applicable by law.
• You must include proof of purchase (order number or email confirmation).

Dietary supplements and other ingestible products may be excluded from voluntary return once opened, for health and safety reasons, except where mandatory law requires otherwise. If you receive a damaged or incorrect item, see Section 6.

4. How to start a return

1. Contact us using the email or phone number above, or the contact form, and provide your order number, the items you wish to return, and the reason for the return.
2. We will issue a return authorization and instructions, including the return shipping address. Do not send items to our office address unless we explicitly instruct you to do so.
3. Pack items securely to prevent damage during transit. We recommend using a trackable shipping method and retaining your receipt.

5. Return shipping costs

Unless the return is due to our error or a defective product, you are responsible for return shipping costs. If we provide a prepaid label in promotional circumstances, we will state any conditions (for example, deduction from refund if the return is not eligible).

6. Defective or incorrect items

If an item arrives damaged, defective, or not as described, contact us promptly with photographs of the packaging and product where reasonable. We may offer a replacement, repair where applicable, or refund, including reasonable return shipping costs we approve in advance. We may refuse claims where misuse, improper storage, or third-party damage is the likely cause.

7. Refunds

After we receive and inspect returned goods, we will notify you of approval or rejection. Approved refunds are processed to the original payment method unless we agree otherwise. Timing depends on your payment provider; many refunds post within five to ten business days after we initiate them.

Original outbound shipping charges are non-refundable unless required by law or unless the return results from our error. Restocking fees, if any, will be disclosed before you finalize a return.

8. Exchanges

We do not guarantee exchanges. If you need a different item, we may recommend returning the original product for a refund and placing a new order subject to availability.

9. Statutory rights

Nothing in this Policy limits non-waivable rights you may have under federal or state consumer protection laws. Certain states may impose specific requirements on health-related products; where there is a conflict, mandatory provisions apply.

10. International orders

If we ship outside the United States, import duties, taxes, and customs procedures are your responsibility unless stated otherwise. Returns from outside the United States may incur additional documentation; contact us before shipping internationally.

11. Fraud prevention

We may delay or refuse returns that show patterns of abuse, including excessive returns, evidence of tampering, or discrepancies between claimed and actual condition.

12. Lost shipments and carrier status

If tracking shows delivery but you did not receive the package, contact the carrier first using the tracking details we provide. If the carrier confirms a misdelivery or loss, notify us promptly with supporting documentation. We may file a carrier claim and, depending on the outcome, offer a replacement or refund. Claims filed more than thirty days after the carrier’s marked delivery date may be harder to investigate; timely contact improves resolution options.

If a shipment is returned to us as undeliverable due to an incorrect address you provided, we may deduct additional shipping costs from any refund or ask you to pay reshipment fees before we send the order again.

13. Partial returns and bundled items

When a promotion includes bundled items or volume discounts, returning part of the bundle may reduce the discount you received. We may recalculate the refund based on the price you would have paid for the retained items without the bundle. If a single item in a set is defective, we may replace only that item or credit a proportional amount when replacement is not practical.

14. Payment disputes and chargebacks

If you initiate a chargeback with your bank or card issuer, we may pause processing until the dispute is resolved. Providing accurate information to your bank and to us reduces duplicate refunds. We may share order and delivery records with payment processors to demonstrate fulfillment. If a chargeback is decided in our favor, any temporary return authorization may be closed.

15. Recordkeeping

We retain return and refund records for internal accounting, fraud prevention, and regulatory compliance as described in our Privacy Policy. Records may include correspondence, tracking numbers, photographs, and inspection notes.

16. Changes

We may update this Return Policy to reflect operational or legal changes. The “Last updated” date will change, and material updates may be communicated as described in our Terms of Service.

17. Contact

For return assistance, email info@slyxaronnloxie.world or call +1 (212) 284-0060 during published business hours.